Aircall License Feature Comparison Detailed pricing Essentials Professional Minimum number of users 3 3 Max number of teams 3 Unlimited Data recording 1 year Unlimited Initial setup Essentials Professional Softphone for desktop, Android, iOS ✓ ✓ Computer Telephony Integration (CTI) ✓ ✓ Custom music and messages ✓ ✓ Business hours ✓ ✓ Call queuing ✓ ✓ IVR (Vocal server) ✓ ✓ Queue callback - ✓ Collaboration Essentials Professional Ring groups ✓ ✓ Flexible call distribution rules ✓ ✓ Shared call inbox ✓ ✓ Assign & comment on calls ✓ ✓ Shared contacts ✓ ✓ Extensions ✓ ✓ Call recording ✓ ✓ Custom filters ✓ ✓ Email reporting ✓ ✓ Tags ✓ ✓ Conference call ✓ ✓ Call monitoring - ✓ Call whispering - ✓ Mandatory tagging - ✓ Analytics Essentials Professional Basic analytics ✓ ✓ Live feed - ✓ Advanced analytics - ✓ Unlimited analytics history - ✓ Custom analytics - - Productivity Essentials Professional Forward-to-mobile ✓ ✓ Voicemail by email ✓ ✓ Hold with music ✓ ✓ Working hours per user ✓ ✓ Desktop notifications ✓ ✓ Click-to-dial ✓ ✓ Blocklist numbers ✓ ✓ Warm transfers ✓ ✓ After-call work ✓ ✓ Parallel calls ✓ ✓ Pause-resume recording ✓ ✓ Ring on speakers ✓ ✓ PowerDialer - ✓ Apps & Integrations Essentials Professional APIs & Webhooks ✓ ✓ Zendesk integration ✓ ✓ Hubspot integration ✓ ✓ Pipedrive integration ✓ ✓ Intercom integration ✓ ✓ Slack integration ✓ ✓ Zoho integration ✓ ✓ Salesforce Service Cloud integration - ✓ Salesforce Sales Cloud integration - ✓ Access to API developer support - - 95+ business tool apps and integrations ✓ ✓